Returns and exchanges are accepted up to 10 days after the item is received.  Items must be returned in new, unused condition, with no signs of being worn, in order to be eligible for refund.  Items must be returned with original packaging, receipt, and return authorization from our studio.  Please email to initiate return processing. 

All return shipping costs are at customer’s expense.  Kaylin Hertel LLC is not liable for any lost or damaged items that result from return shipments.  Any Items received without following the stated procedure or that do not meet all of the return criteria will not be accepted and will not be eligible for refund.

Restrictions may apply on promotional, one of a kind, custom, and limited edition items.